Privacy Policy

Introduction

Welcome to Great Audio (“we,” “us,” or “our”). We are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the relevant data protection laws, including the General Data Protection Regulation (GDPR).

By using our website, you agree to the terms of this Privacy Policy. Where required by law, we will obtain your explicit consent before collecting or processing your personal data. You have the right to withdraw your consent at any time by contacting us at info@greataudio.nl

1. Information We Collect

We collect and process the following personal information from you:

• Personal Identification Data: Name, email address, shipping address, and billing address.
• Payment Information: Payment details are processed securely through our payment provider, Mollie.
• Order Information: Details of products purchased, including shipping information.
• Correspondence: If you contact us, we may keep a record of that communication.

2. How We Use Your Data

We process your personal data on the following legal bases:

• Contractual Obligation: To fulfill a contract, such as processing your orders, arranging delivery, and providing after-sales service.
• Legitimate Interests: To improve our services, communicate with you, and respond to inquiries.
• Legal Obligations: To comply with any legal obligations, such as maintaining proper business records for tax purposes.

Specifically, we use your personal data for the following purposes:

• Order Fulfillment: To process your orders, arrange delivery, and provide after-sales service.
• Payment Processing: Financial transactions, including payments, refunds, and chargebacks, are processed securely by Mollie. Your payment information is handled in accordance with Mollie’s privacy policies, and we do not store any payment data on our servers.
• Communication: To contact you regarding your order or respond to inquiries.
• Legal Obligations: To comply with any legal obligations, such as maintaining proper business records for tax purposes.

3. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. However, we do share your information with the following third-party service providers for the purpose of fulfilling your orders:

• Mollie: Financial transactions related to your purchase, including payments and refunds, are processed securely by Mollie. For more information on how they handle your data, please refer to Mollie's Privacy Policy.
• Shipping Companies: We share your shipping information with PostN, UPS and DHL to ensure the delivery of your order. The specific carrier will depend on the shipping option chosen at checkout.

4. Hosting and Security

Our website is hosted on a server provided by Leaseweb, which adheres to industry-standard security measures. We do not use Google Analytics or other third-party tracking services, and we do not use third-party cookies.

We take the protection of your data seriously and implement appropriate security measures to safeguard it against unauthorized access, alteration, or disclosure.

5. Cookies

We use essential cookies to enable the functionality of our website, but we do not use third-party cookies or tracking technologies. These cookies are necessary to ensure that the site functions correctly and provide you with a seamless shopping experience.

6. Data Retention

We will retain your personal data for as long as is necessary for the purposes outlined in this Privacy Policy. After that period, your personal data will either be deleted or anonymized. Retention periods are based on legal requirements and the necessity to fulfill orders, handle inquiries, and comply with applicable laws (e.g., tax and accounting regulations).

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You have the right to request corrections to any inaccurate or incomplete data.
• Erasure: You can request that we delete your personal data, provided we are not legally obligated to retain it.
• Restriction: You have the right to request that we limit the processing of your data under certain conditions.
• Data Portability: You can request a copy of your data in a commonly used electronic format.

To exercise any of these rights, please contact us at: info@greataudio.nl

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations. Any updates will be posted on this page, and we encourage you to review it regularly.

This Privacy Policy complies with Dutch and European Union privacy laws and is subject to change as necessary.